Common Questions & AnswersWhat is Digitizing?
Digitizing is a Process of turning your Artwork into digital file of "X" & "Y" Points that an embroidery machine will recognize, the series of "X" & "Y" points become a Sewing point where the Machine will drop a Needle to Create a Stitch. I already Have an Embroidery File, Will it work? Our Embroidery Machines will generally Recognize most common embroidery formats, If you have an Embroidery file that has been Created elsewhere, we will be happy to see if our Machines will Recognize it. Since different embroidery Machines operate and stitch differently we cannot guarantee the outcome, it is highly recommended that a Sample is Purchased before your Item is sewn out. Do I need Digitizing? This Depends on what you need, If you have a Custom Logo or Design there is a Good Chance that you will need to have the Logo Digitized before an accurate quote can be prepared. What Does Digitizing Cost? The Digitizing Process can be a Simple to a Very complex Process depending on a Few Factors such as Quality of Original Artwork, Size of Desired Final Project, Number of Colors in Design. Generally Digitizing will cost $19.99 & up, with the Average price being between $30 & $50. Digitizing is FREE for orders with a Piece count of 50 or more. How Long Will it take to Digitize my Logo / Design? The Process to Digitize a Logo or Custom Design varies greatly depending on the Current workload at the time of the order & The Quality of Original Artwork. Typical turnaround time can be as little as a few hours to several days. Rush Service is available for an Additional Fee. Do you Offer Quantity Discounts? Yes We do, You Only Need to Purchase 6 Pieces to receive a Quantity discount, but of course the larger the quantity you purchase the Larger the Discount. |
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How Do I find out about your Current Specials?
You can Find out what our Current Specials by visiting our Webpage, Our Facebook Page or Stopping by our Store in Person.
How long does it Take to have my Items Embroidered?
Small Orders can be completed in as little as 1 Hour and Larger Quantity orders typically take 3days or Longer. The Amount of time needed to Complete your specific order will be determined & Estimated at time of Purchase, Most of the Time we can Complete the order by the required time but occasionally it will be delayed by factors out of our control.
Why Do I have to Pay for My Order before It is Completed?
All Online Orders and Orders of 24 Pieces or Less must be Paid in Full at the Time of Purchase due to the Custom nature of the work.
Often Orders of 25 or More Pieces, that are purchased in Store may be started with a 50% or Greater Deposit depending on exact order, The remaining Balance must Be Paid in full prior to the order being released.
Remember the Finished project is Custom, There are not many people that will consider the item worth as much as you do.
How long after my order is completed do I have to Pick it up?
Typically we hold completed Orders for upto 30 days. Items may be sold or discarded after 30days. If you need Longer please let us know we will be happy to accommodate if we can.
Do you Match Prices from Competitors?
This is a Difficult question to answer, the Answer is both Yes and No.... Not everyone offering the Same service that we do offers the Same level of commitment to your order that we do
If you have a Quote from a Competitor we welcome the opportunity to see if we can match or beat it, but we cannot always match or beat a competitor.
Quotes Should be in Writing Describing exactly what they are selling you, We will only consider matching Comparable items.
What is Heat Transfer?
Heat Transfer comes in a Few Options…. We offer the following 3 Transfer options: Die Cut Heat Transfers, Photo Transfers & Screen Print Transfers.
All options are applied in a similar way but each offers very different finished results, Please See our Store Location to see the Differences.
How long does Heat Transfer last?
Typical Life expectancy of Heat Transfer greatly depends on how the garment is treated after a Customer Takes it home. Typically you should expect 50 washes or more from a Heat Transfer Garment, although some materials have variations of life expectancy.
Silk Screen vs Heat Transfer, Which is Best for Me?
The Best way to answer this is by, the Total # of Garments you plan to order? And what is your intended Use?
A General Rule of thumb is that Die Cut & Photo Transfers are typically less expensive Alternative for Small Quantity Orders of 1 to 24 Pieces. Also a Nice Option for Die Cut & Photo Transfers is the ability to Size your Design in Various Sizes with minimal or no extra expense.
Screen Printed Transfers & Silk Screen Typically Last a Little longer and Become More affordable in orders of 25 Pieces & up. Silk screen & Screen Printed Transfers are generally a 1 size fits all option, although Various Sizes can be accomplished with these options too but typically require additional set-up fees and higher minimum orders.
Do you Make Banners?
Yes We do, we offer banners in 2 options: Die Cut Vinyl Finished Banners and Digitally Printed. We can make your Banner in nearly any size you want.
What Does it Cost to get a Banner Made?
The Cost will vary depending on Style Chosen & Complexity of Artwork
How long does it take to make my banner?
Typically Banners are made within 3 days or less after approved artwork. Rush service is available for an Additional fee
What type of Stickers do you Offer?
We offer Vinyl Die Cut Decal Stickers and We Offer Eco Solvent Printed Sticker Decals
What is Vinyl Die Cut Decal Stickers?
Vinyl Die Cut Decal Stickers are Decals or Images Cut directly into the Material. Generally Images need to be in a Vector Format to Cut, Small Images Should have Minimal detail while larger images are ok to have more detail. Colors Are Solid and do not offer Fading.
What are Eco Solvent Printed Sticker Decals?
Eco Solvent printed stickers are Decals Printed on a Vinyl Material Much Like the Vinyl Die Cut Stickers but are printed with an Eco Solvent Ink, a Permanent Ink that is Outdoor Ready. Eco Solvent Printed Stickers can be Die Cut to Shape for an Additional Charge
How long does a Vinyl Die Cut Decal Sticker last?
Generally Most Standard Colors Last 5-7 Years in an outdoor environment, and Longer in an indoor Environment. Specialty Colors will vary by the Style.
How Long Will a Eco Solvent Printed Decal Stickers Last?
Generally a Printed Decal Sticker should last 2 to 3 Years in an outdoor environment, Longer in an indoor environment without Lamination. Laminated Stickers Will generally last 5-6 Years. Lamination can be purchased for an Additional Charge; Laminated Stickers can be Die-Cut as well.
Do you Offer Magnets?
Yes We Do, We offer Magnets in a Printed Option or With Die-Cut Letting and Images, We are able to offer Magnets in Custom Sizes too.
You can Find out what our Current Specials by visiting our Webpage, Our Facebook Page or Stopping by our Store in Person.
How long does it Take to have my Items Embroidered?
Small Orders can be completed in as little as 1 Hour and Larger Quantity orders typically take 3days or Longer. The Amount of time needed to Complete your specific order will be determined & Estimated at time of Purchase, Most of the Time we can Complete the order by the required time but occasionally it will be delayed by factors out of our control.
Why Do I have to Pay for My Order before It is Completed?
All Online Orders and Orders of 24 Pieces or Less must be Paid in Full at the Time of Purchase due to the Custom nature of the work.
Often Orders of 25 or More Pieces, that are purchased in Store may be started with a 50% or Greater Deposit depending on exact order, The remaining Balance must Be Paid in full prior to the order being released.
Remember the Finished project is Custom, There are not many people that will consider the item worth as much as you do.
How long after my order is completed do I have to Pick it up?
Typically we hold completed Orders for upto 30 days. Items may be sold or discarded after 30days. If you need Longer please let us know we will be happy to accommodate if we can.
Do you Match Prices from Competitors?
This is a Difficult question to answer, the Answer is both Yes and No.... Not everyone offering the Same service that we do offers the Same level of commitment to your order that we do
If you have a Quote from a Competitor we welcome the opportunity to see if we can match or beat it, but we cannot always match or beat a competitor.
Quotes Should be in Writing Describing exactly what they are selling you, We will only consider matching Comparable items.
What is Heat Transfer?
Heat Transfer comes in a Few Options…. We offer the following 3 Transfer options: Die Cut Heat Transfers, Photo Transfers & Screen Print Transfers.
All options are applied in a similar way but each offers very different finished results, Please See our Store Location to see the Differences.
How long does Heat Transfer last?
Typical Life expectancy of Heat Transfer greatly depends on how the garment is treated after a Customer Takes it home. Typically you should expect 50 washes or more from a Heat Transfer Garment, although some materials have variations of life expectancy.
Silk Screen vs Heat Transfer, Which is Best for Me?
The Best way to answer this is by, the Total # of Garments you plan to order? And what is your intended Use?
A General Rule of thumb is that Die Cut & Photo Transfers are typically less expensive Alternative for Small Quantity Orders of 1 to 24 Pieces. Also a Nice Option for Die Cut & Photo Transfers is the ability to Size your Design in Various Sizes with minimal or no extra expense.
Screen Printed Transfers & Silk Screen Typically Last a Little longer and Become More affordable in orders of 25 Pieces & up. Silk screen & Screen Printed Transfers are generally a 1 size fits all option, although Various Sizes can be accomplished with these options too but typically require additional set-up fees and higher minimum orders.
Do you Make Banners?
Yes We do, we offer banners in 2 options: Die Cut Vinyl Finished Banners and Digitally Printed. We can make your Banner in nearly any size you want.
What Does it Cost to get a Banner Made?
The Cost will vary depending on Style Chosen & Complexity of Artwork
How long does it take to make my banner?
Typically Banners are made within 3 days or less after approved artwork. Rush service is available for an Additional fee
What type of Stickers do you Offer?
We offer Vinyl Die Cut Decal Stickers and We Offer Eco Solvent Printed Sticker Decals
What is Vinyl Die Cut Decal Stickers?
Vinyl Die Cut Decal Stickers are Decals or Images Cut directly into the Material. Generally Images need to be in a Vector Format to Cut, Small Images Should have Minimal detail while larger images are ok to have more detail. Colors Are Solid and do not offer Fading.
What are Eco Solvent Printed Sticker Decals?
Eco Solvent printed stickers are Decals Printed on a Vinyl Material Much Like the Vinyl Die Cut Stickers but are printed with an Eco Solvent Ink, a Permanent Ink that is Outdoor Ready. Eco Solvent Printed Stickers can be Die Cut to Shape for an Additional Charge
How long does a Vinyl Die Cut Decal Sticker last?
Generally Most Standard Colors Last 5-7 Years in an outdoor environment, and Longer in an indoor Environment. Specialty Colors will vary by the Style.
How Long Will a Eco Solvent Printed Decal Stickers Last?
Generally a Printed Decal Sticker should last 2 to 3 Years in an outdoor environment, Longer in an indoor environment without Lamination. Laminated Stickers Will generally last 5-6 Years. Lamination can be purchased for an Additional Charge; Laminated Stickers can be Die-Cut as well.
Do you Offer Magnets?
Yes We Do, We offer Magnets in a Printed Option or With Die-Cut Letting and Images, We are able to offer Magnets in Custom Sizes too.
